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Shipping conditions

Shipping details and conditions for orders made at www.icognac.fr

Countries & estimated delivery times

The goal of ICOGNAC.fr is to ship worldwide where possible. If your country is not listed, please message us at https://www.icognac.fr/en/contact-us or support@icognac.fr and ask for details.
The following chart gives a brief overview of shipping. For further details please read the additional information listed below the chart.
USA & WORLD (April 2019)
France (April 2019)
For final delivery charges, add the desired products to your cart and proceed to the next step. You can see the costs without registering or entering all your details. Delivery fees depend on quantity, value, weight, and destination and will be shown at checkout.

Additional details

We ship rare cognac from France to your doorstep. Like the aging process of cognac in the barrel, shipping to you takes time.

Delivery charges

Our charges vary widely across different destinations. As we ship directly from the region of Cognac, France, our parcels will take some time to arrive. We use the latest technology to monitor every parcel, and will contact you and/or the postal service in situations where delivery might be out of normal expectations. For orders to the USA we pay all customs and import fees if FedEx is selected as carrier. For orders outside the EU and all limited states of the USA, we generally recommend not to ship more than 3 bottles per parcel to avoid additional custom fees.

Taxes & Customs

Shipping spirits across borders is complicated and in some circumstances be subject to additional time and fees for customs and import taxes. USA Orders to the USA are 100% hassle free, and the whole import and customs process is handled by ICOGNAC.fr. Prices exclude European VAT - this will be shown at checkout. US Customs charges are already included within the shipping fee charged. In order to provide this easy shipping service, customs clearance and payment of duties, fees, and taxes is serviced through our shipping service provider. Total costs are displayed at checkout. USA - limited states Your order may be subject to local taxes. We cannot be held responsible for any delay, blocked parcels, or seizure at the level of local customs, or any other import/tax authority. It is the responsibility of the client to communicate with, and/or clear customs, cover any fees, duties, or taxes should they occur. European Union Prices includes French (European) VAT if not other stated. To our knowledge, import or additional customs fees are not applied. However, our terms & conditions apply. Outside European Union Prices currently include European VAT (we are working to change this.) Your order may be subject to local taxes. We cannot be held responsible for any delay, blocked parcels, or seizure at the level of local customs in the receiving country, or any other import/tax authority. It is the responsibility of the client to communicate with, and/or clear customs, cover any fees, duties, or taxes should occur. Important note for countries where import is prohibited (e.g. Canada) A potential (but rare) procedure is that Canadian customs return the package to the sender. Another (extremely rare) potential procedure could be that Canadian customs and/or the Canadian postal service decide to destroy the product because of "flammable goods".

Delivery times:

We emphasize that we can neither guarantee specific delivery dates nor delivery time frames. Please be patient while we get your order to you as soon as is humanly possible. Delivery time frames for orders of Old Vintage, Collection, Reserve, Prestige and, Hors d'Age +50 years old cognacs are not guaranteed to be delivered within the parameters stated in the above chart.

Undeliverable items

All orders (excluding shipments to limited US states) are shipped with global shipping companies (e.g. FedEx) and are insured against any damage or loss.

However, it is the responsibility of the customer to provide a valid and reachable shipping address that is able to receive the parcel. We cannot be held responsible for an incorrect or insufficient shipping address that results in a failed delivery. Also, we cannot be held responsible for a failed delivery because of a refusal to accept the parcel. Limited US states: Please note that ICOGNAC.fr cannot be held responsible for undeliverable items.

Return fees

If the shipping service is unsuccessful in delivering the parcel it will be returned to sender. Such a situation is the responsibility of the customer who has either provided an incorrect or insufficient shipping address and/or wasn't available to receive the parcel. The costs of return are paid by the customer and are depending on weight/size and shipping destinations. Return fees USA As the product has been imported into the USA the costs for non-delivery are very high. The minimum cost to return to sender is US$120 - but can be higher. In the case of a failed delivery the purchase amount of the product, minus the cost of the return, will be refunded once the sender has received the product back. Alternatively, the parcel (once returned to sender) can be re-shipped on receipt of a new shipping fee being paid by the customer to ICOGNAC.fr. Return fees USA - limited states The return fee is the same amount as the initial shipping costs. In the case of a failed delivery the purchase amount of the product, minus the cost of the return, will be refunded once the product has been received by the sender. Alternatively, the parcel (once returned to sender) can be re-shipped on receipt of a new shipping fee being paid by the customer to ICOGNAC.fr. Return fees other countries The return fee is the same amount as the initial shipping costs. In the case of a failed delivery the purchase amount of the product, minus the cost of the return, will be refunded once the product has been received by sender. Alternatively, the parcel (once returned to sender) can be re-shipped on receipt of a new shipping fee being paid by the customer to ICOGNAC.fr.

Damaged goods

We send a large amount of cognac bottles and it’s very rare that any get damaged. USA: If shipped with FedEX: In the unlikely event of visible damage, please DO NOT REFUSE the package. Instead, you MUST report the damage within 48 hours of receipt. Please send damage claims to here : https://www.icognac.fr/en/contact-us or support@icognac.fr, and include the following details: Order reference/invoice ID, date, and time package received, photos of damaged goods Other countries, or USA or with carrier other than FedEX: In the unlikely event of visible outer damage or leakage, please DO NOT REFUSE the package. Declare the damage to the delivery person who must provide you with written confirmation of this. Only with this written conformation of damage and refusal are we able to proceed with your insurance claim. Recommendation: In the case of visible outer damage or leakage, open the parcel in full view of the delivery person. They can then provide you with written confirmation of the damage. You must send a damage claim within 48 hours to https://www.icognac.fr/en/contact-us or support@icognac.fr, and include the following details: Order reference/invoice ID, and written confirmation of the damage from the delivery company. We will arrange for a replacement to be delivered as soon as possible. Please note: If you send the claim more than 48 hours after arrival of the shipment, we will not be able to refund or replace the broken or damaged goods.

Recently implemented rules concerning shipping to the USA

At the end of March 2018, restrictions came into place regarding the shipment of alcohol to many US states. ICOGNAC.fr, along with all other beverage retailers, has been affected by these unexpected changes. Currently around 30 states are affected – we call them "limited states". The upshot of this ruling is that we will no longer be shipping to these locations via FedEx. Instead we will be using the French postal service, La Poste. This is being implemented to assist customers to receive their purchases without having to pay customs duty. However, please be aware that using La Poste for shipping does not guarantee that unforeseen customs duty will not be imposed. In such cases any such fees will be the responsibility of the purchaser, and not ICOGNAC.fr. For further insight into this subject we recommend this article published by the New York Times If you have any questions or concerns, please do not hesitate to contact us at https://www.icognac.fr/en/contact-us or support@icognac.fr. Please be assured that your business is valued, and your understanding is appreciated.
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