Shipping details and conditions for orders made at www.icognac.fr
Countries & estimated delivery timesThe goal of ICOGNAC.fr is to ship worldwide where possible. If your country is not listed, please message us at https://www.icognac.fr/en/contact-us or email@example.com and ask for details.The following chart gives a brief overview of shipping. For further details please read the additional information listed below the chart.USA & WORLD (April 2019)France (April 2019)
For final delivery charges, add the desired products to your cart and proceed to the next step. You can see the costs without registering or entering all your details. Delivery fees depend on quantity, value, weight, and destination and will be shown at checkout.
Additional detailsWe ship rare cognac from France to your doorstep. Like the aging process of cognac in the barrel, shipping to you takes time.
Delivery chargesOur charges vary widely across different destinations. As we ship directly from the region of Cognac, France, our parcels will take some time to arrive. We use the latest technology to monitor every parcel, and will contact you and/or the postal service in situations where delivery might be out of normal expectations. For orders to the USA we pay all customs and import fees if FedEx is selected as carrier. For orders outside the EU and all limited states of the USA, we generally recommend not to ship more than 3 bottles per parcel to avoid additional custom fees.
Taxes & CustomsShipping spirits across borders is complicated and in some circumstances be subject to additional time and fees for customs and import taxes. USA Orders to the USA are 100% hassle free, and the whole import and customs process is handled by ICOGNAC.fr. Prices exclude European VAT - this will be shown at checkout. US Customs charges are already included within the shipping fee charged. In order to provide this easy shipping service, customs clearance and payment of duties, fees, and taxes is serviced through our shipping service provider. Total costs are displayed at checkout. USA - limited states Your order may be subject to local taxes. We cannot be held responsible for any delay, blocked parcels, or seizure at the level of local customs, or any other import/tax authority. It is the responsibility of the client to communicate with, and/or clear customs, cover any fees, duties, or taxes should they occur. European Union Prices includes French (European) VAT if not other stated. To our knowledge, import or additional customs fees are not applied. However, our terms & conditions apply. Outside European Union Prices currently include European VAT (we are working to change this.) Your order may be subject to local taxes. We cannot be held responsible for any delay, blocked parcels, or seizure at the level of local customs in the receiving country, or any other import/tax authority. It is the responsibility of the client to communicate with, and/or clear customs, cover any fees, duties, or taxes should occur. Important note for countries where import is prohibited (e.g. Canada) A potential (but rare) procedure is that Canadian customs return the package to the sender. Another (extremely rare) potential procedure could be that Canadian customs and/or the Canadian postal service decide to destroy the product because of "flammable goods".
Delivery times:We emphasize that we can neither guarantee specific delivery dates nor delivery time frames. Please be patient while we get your order to you as soon as is humanly possible. Delivery time frames for orders of Old Vintage, Collection, Reserve, Prestige and, Hors d'Age +50 years old cognacs are not guaranteed to be delivered within the parameters stated in the above chart.
All orders (excluding shipments to limited US states) are shipped with global shipping companies (e.g. FedEx) and are insured against any damage or loss.However, it is the responsibility of the customer to provide a valid and reachable shipping address that is able to receive the parcel. We cannot be held responsible for an incorrect or insufficient shipping address that results in a failed delivery. Also, we cannot be held responsible for a failed delivery because of a refusal to accept the parcel. Limited US states: Please note that ICOGNAC.fr cannot be held responsible for undeliverable items.